The Value of Customer Service at Tilkal: Guiding Your Traceability Journey Every Step of the Way

---

In this article: 1. Designing the journey together, step by step 2. Assistance with structuring supplier onboarding 3. Dedicated project manager with technical and sector expertise

4. Constant regulatory monitoring to ensure compliance readiness 5. At your side at every step — and beyond 6. Why this service-oriented approach matters

---

In today’s complex global supply chains, successful digital transformation requires more than just technology. Companies seeking to achieve end-to-end traceability, enhance supply chain transparency, and meet fast-changing regulatory compliance standards need a partner they can truly work with over time.

At Tilkal, we believe that the true value of such partner lies not only in its technological capabilities, but in the quality of the human relationship behind it. Our customers choose to work with us — and stay with us — because of our collaborative approach, our flexibility, the openness of our platform, and the openness of our teams’ mindset. These elements are essential in an ever-changing environment.

1. Designing the journey together, step by step

The journey toward end-to-end supply chain visibility is not simple — and it cannot be reduced to a rigid, predefined plan. At Tilkal, we design this journey together with our customers, turning ambition into small, successive, concrete steps.

Our approach is pragmatic, agile, and grounded in operational reality. Because supply chains, regulations, and business priorities constantly evolve, flexibility is key. What matters most is laying the right foundation — one that is robust enough to support change, and adaptable enough to grow over time.

By co-constructing the project roadmap with our customers, we ensure progress that is realistic, measurable, and aligned with real-world constraints.

"The value that Tilkal has brought us is first and foremost expertise and an approach that makes sense. It is also an operational solution, simple and flexible, and a mindset that is similar to ours: pragmatism, co-construction, agility, which were key points for us". Julien Laroche, IT & Data Director - Quality, Food Safety, Transparency & Traceability, Danone

2. Assistance with structuring supplier onboarding

One of the most challenging aspects of any supply chain visibility project is supplier engagement: coordinating multiple tiers, ensuring reliable data flows, and aligning expectations.

At Tilkal, we provide dedicated assistance for supplier onboarding, working closely with our customers to structure the approach in a way that fits their supplier ecosystem and maturity level. Our teams help define processes, communication materials, and onboarding strategies so that suppliers become active contributors rather than obstacles.

This collaborative and flexible approach significantly reduces friction and accelerates supplier participation.

"ASD has been advancing its approach to transparency by integrating innovative digital tools – partnering with traceability platform Tilkal – to drive efficiencies in supplier engagement, facilitate access and use of data, and inspire action beyond compliance" (Action for Sustainable Derivatives)

3. Dedicated project manager with technical and sector expertise

When you partner with Tilkal, you don’t just get software — you work with people who are deeply engaged in your success.

A dedicated project manager oversees your implementation from start to finish. You also benefit from technical expertise (data integration, APIs, interoperability) and sector-specific knowledge (such as food, cosmetics, textiles, or industrial goods).

This dual dimension — technology and domain — ensures that the support you receive is fully adapted to your context, your challenges, and your goals.

"We chose Tilkal because of its women and men with whom we share a lot of convictions and desire to carry out this kind of project, and who possess genuine expertise" Vincent de Schryver, Digital Transformation Leader, Valrhona

4. Constant regulatory monitoring to ensure compliance readiness

Regulations impacting supply chains are evolving faster than ever — from the Digital Product Passport to anti-deforestation laws and due-diligence directives.

At Tilkal, we maintain constant regulatory monitoring to ensure our platform perfectly aligns with current and upcoming requirements. This proactive approach means our solution evolves in step with the rules, providing built-in compliance for our customers.

We also keep our clients informed of key regulatory developments, helping them understand how Tilkal already addresses these changes. The result is peace of mind: you can focus on your business, knowing that your supply chain data system remains compliant by design.

5. At your side at every step — and beyond

Traceability is not a one-off project — it is a long-term journey shaped by new regulations, new suppliers, and new business priorities.

Tilkal’s service model reflects that: we are by your side at every step of implementation and then continue to help you evolve your use of the platform to unlock new business cases and create more value over time.

This means that your investment keeps growing — not just in immediate results, but through continuous improvement and expansion.

"Tilkal's state-of-the-art supply chain transparency solution is taking our program to the next level, giving us more detailed and timely data. The tool helps us monitor our supply chains, identify where & who RMI can further support, and make responsible mica sourcing a reality in the communities we serve" Fanny Fremont, Executive Director, The Responsible Mica Initiative

Why this service-oriented approach matters

• Adaptability over rigidity: Projects evolve — our approach embraces change rather than resisting it.

• Strong human relationships: Trust, collaboration, and co-construction are at the core of every project.

• Supplier engagement made realistic: Flexible onboarding strategies tailored to real-world constraints.

• Built-in compliance: Continuous regulatory monitoring ensures long-term readiness.

• Sustainable value creation: An open platform and long-term partnership enable growth over time.

  
  

In the age of supply chain disruption, sustainability imperatives, and regulatory uncertainty, having a holistic supply chain data platform is only the starting point. What truly makes the difference is how you work together over time.

At Tilkal, customer service is not a support function — it is a partnership. Through strong human relationships, co-construction, flexibility, and an open technological and cultural approach, we help our customers navigate complexity and build resilient, compliant, and scalable supply chain data systems.

Because in a constantly changing environment, the greatest value comes from working with a partner who can evolve with you.

Reach out to our team today!